Frequently Asked Questions

How long does an order take?
From ordering to delivery, our typical turnaround time is between one and two weeks.

How much does shipping cost?

Shipping is free of charge to the majority of Japan.

Which payment methods do you accept?
We currently accept PayPal, Bank transfer, Mercari and Rakuten Rakuma.  Please note that fees may apply depending on the payment method.

What do I do if I have a problem with my PC?
First, don't panic! Second, contact us right away and we will be more than happy to help you.

Where are you located?
We are located in Kanagawa, Japan.

How do I make sure I order the right PC?

We are always here to help with any question you may have, from something simple to advanced. Please send your questions through our contact us page.

Are there any extra costs for custom builds compared to pre-built ones?

No! There are no additional service costs when ordering a custom build.

I have my own parts but I'm having trouble building my PC, can you help?
Yes, we can! We provide a parts mail-in service so we can build your PC using the parts you send. For more information, please contact us through our contact us page.

I already own a PC but it has stopped working, can you help?
Yes, in addition to our PC building services we also offer a PC repair service too. Please contact us through our contact us page for more information.

Do you only specialize in gaming PC builds?
Not at all! Many of our customers want a PC for video editing, office work or other tasks. We are able to build a PC to most needs, not only gaming.

Do you ship to US military bases in Japan?
Yes! However, we do recommend contacting us before ordering so we can confirm there will be no problems with shipping to you.
Do you have a physical store location?
Although we would love to meet our customers and provide our services face to face, we currently do not have a physical store location and we are based online only. This helps us reduce our overhead costs which in turn allows us to provide cheaper prices to our customers.
How do I contact you?
In order to provide our best service, we have consolidated all our communication through the contact us page. Outside of holidays, most inquiries will be responded to within 24-48 hours. We do not currently have a customer service telephone number.