Customer Reviews

We're excited to inform you that from now on, all our valued customers will be able to share their reviews directly on Google for added transparency. While we make this transition, we kindly ask for a moment of your patience until we update the page to implement the Google reviews. Get ready to discover more reviews soon! Thank you for your understanding.

Our goal at PC BUILD JAPAN is to make each and every one of our customers happy. This is why we do what we do. Below you will find legitimate reviews of actual customers that have used our service. Names have been withheld for privacy reasons.

PC Build Reviews
"I was really happy with the service. Being able to have a build that incorporates my existing parts was really important for me. I was very impressed with how friendly and responsive the staff were. Really knowledgeable and I loved how there could be a back and forth about what parts may or may not be suitable, based on my needs. No pushy sales! Was very happy with the build and the price."
"This is my first time buying a custom built PC and was kinda nervous whether I can get it built exactly with the specs/requirements that I have in mind. But PC BUILD JAPAN was really thorough when they gave me the list of each pc parts and making sure that it doesn't go way beyond my initial budget. They were really flexible with my requests, or changes that I made too, so the process was really smooth. After the payment, the communication didn't stop there. They told me to not hesitate to email them if I want to know the progress, and they also let me know once the pc was done, so it was really assuring. The pc was delivered within 1~2 weeks, and when it arrived, they put an instruction of what to do before starting the pc, and the packaging itself was nicely done to make sure that nothing breaks during the delivery. Overall, it was a really pleasant experience, and I would definitely recommend them to my friends/families, or if one day I decided to build another one :)"
"Really great to have English support for a complicated thing like PC building here in Japan."
"Process was simple and quick thanks to quick and clear communication. They were very flexible in working with me to achieve best possible build. Would recommend."
"I had a great experience with PC BUILD JAPAN. The team is very helpful, friendly, and respond to inquiries in a timely manner. The final product arrived in great condition."
"As someone who was interested in buying/building a PC but really had no experience in doing such, especially in rural Japan, PC BUILD JAPAN was a major help! Not only were they extremely polite from the beginning of the process to the end, they offered recommendations for different parts that would align with what I was looking for (such as monitors and alike). Because they help build the PC themselves, it took the additional pressure of having to build a PC without any experience off of my shoulders. It made me feel a lot at ease, especially since I could email them throughout the process just to see how everything was going but they ended up finishing rather fast so I didn't need to wait long for my new build to arrive! Which, as an additional perk, PC BUILD JAPAN Japan was super helpful in scheduling a good delivery time and date that would work in my crazy work schedule so it was able to arrive safely and on time. Nothing in the box budged or was damaged, and all boxes for all parts as well as manuals, cords, etc., came included so I could check how everything worked. My PC works just great! I definitely would recommend PC BUILD JAPAN for anyone trying to figure out how to build a PC for the first time (or someone who doesn't have any knowledge or experience in doing such things), or especially for someone who doesn't live near any major cities with access to PC parts other than purchasing online anyways. In total, I'd definitely give them a very easily earned 10/10!"
"Working with PC BUILD JAPAN was a great experience. Communication was great and they're very patient answering questions. Building my PC was quick and the delivery as well. I'd highly recommend PC BUILD JAPAN especially for foreigners who doesn't speak much Japanese to meet what you exactly want in your PC."
"It's really my luck that I have found your service when I'm at a loss and not sure how to proceed with JP site BTOs. Many of them do not offer full customization but more like upgrading some parts like HDD."
"PC BUILD JAPAN offers a one of a kind service in Japan that I was unable to find anywhere else. They offer excellent communication throughout the building process, and provide outstanding quality with their custom builds. If you are looking to build a computer in Japan, I cannot recommend PC BUILD JAPAN enough!"
"I absolutely enjoyed how easy the entire experience was especially because I was able to get frequent communication and updates in English, which was very helpful! 
I will definitely recommend you if I know someone needs a PC built!"
"My new build works amazing and the staff was extremely supportive throughout the process. I highly recommend using PC BUILD JAPAN."
"I thought PC BUILD JAPAN was great to work with—the delivery time was fairly quick from when I transferred my money (8 days) and the PC I received works great. It is a bit loud while running, but the FPS and graphics I expected are all great which makes me a satisfied customer. I’m very pleased with the customer service, it was fantastic: communication and patience from them was phenomenal!"
"Loved the experience, the customer service was nice and helpful, they helped me find exactly what I wanted and respected my budget!"
"Getting a PC through PC BUILD JAPAN was a super positive experience. As someone who doesn't know a lot about computers, PC BUILD JAPAN made it so easy for me to get exactly what I was looking for, and my computer came out better than I could have expected. The process was very fast and efficient, and communicating with the team was really easy. I got updated on how the build was going throughout the process, and I had my new PC within two weeks of ordering it. There was also no problem getting it safely shipped to me up in Hokkaido. I highly recommend PC BUILD JAPAN for anyone who is looking for an awesome custom built PC."
"I am delighted with my PC from PC BUILD JAPAN. As someone who knows very little about PCs, I greatly appreciated their advice and know-how in this endeavour. Their communication was great and the build time was exceptional. I would highly recommend PC BUILD JAPAN to anyone who is thinking of getting a custom PC."

"I'm amazed how PC BUILD JAPAN's work was meticulous all along the process, even the packaging and the shipping!
Honestly, I was afraid to order from PC BUILD JAPAN but I'm SO happy to have trusted you. You deserve to have a lot of orders. :)
I will recommend you to anyone who wants a PC and I am happy with my modest contribution to provide for your company. Your service is unique in Japan.
A few years ago I used to build some modest PCs in another country and it was simple to get parts or services to build a PC but in Japan it's difficult. In a computer shop here when you don't want a standard machine they are "scared" and advise you to go to Akihabara."

"I had a specific build that I was afraid that could be misunderstood through the translation, mostly because it could be easily mistaken for a gaming PC and that would be a waste. Luckily finding PC BUILD JAPAN let me ease those worries away since it had English support and I think anyone who can relate to that might feeling better speaking English than Japanese for something as important as a PC.
I found the team really friendly and helpful to me through all the process handling all my questions and small requests, being as considerate as they could and I'm very grateful for everything. Finally and most importantly, I'm really happy with my new PC!"

"Easy to order. Excellent combination of price and quality. Delivery was on time. Also got updates on everything needed. More than satisfied with results!"

"I would wholeheartedly recommend PC BUILD JAPAN to anyone who wants to have a PC built out here in Japan. Customer service was exemplary with clear, timely and friendly communication throughout the process. The build itself is amazing, put together with the greatest care and attention to detail, really tidy cable management, resulting in a computer that performs and looks like a dream! If you're like me and you're looking for a high performing custom build but don't trust yourself enough to do it yourself, or are looking to save yourself some time and hassle, absolutely shoot PC BUILD JAPAN an email and let them work their magic."

"My experience with PC Build Japan has been positive throughout. The initial customization and part specification was extremely easy as they provide their valuable insight into what kind of PC would suit your needs best. Payment was very convenient and they provide two options for payment. The whole build process post-payment took 10 days and they kept me updated on every step of the process. Overall I would recommend this company to anyone who needs a well-built PC with top-notch cable management and careful packaging in Japan."

"5 out of 5 stars. The team from PC Build Japan are like the friends you have who not only know all the latest tech insights but actually revel in it.
Are you looking for a PC to suit your needs? Not sure what to buy or invest in for your business? Lost with all the Japanese product and information (or lack thereof) out there? Don't worry, the tech experts at PC Build Japan will help you every step of the way. From analyzing what you require, to selecting the best parts for your usage, they will custom build your PC to ultimate satisfaction. Whether you're in the market for entry level or premium high end performance PC Build Japan delivers reliability, affordability and professional friendly service.
My personal builder was very helpful. Prompt response times to questions, speedy service and efficient delivery. Definitely recommended for those English speakers in Japan that demand the best in PC Build quality and service."

"My experience with PC BUILD JAPAN was very positive. I needed a machine that could handle heavy 3D work but I did not have much of a computer background. The team was able to answer all my questions and help me put together the best option for my needs. I received the computer within two weeks as promised and everything works perfectly. The communication was fast, efficient and reliable. I will recommend this service to friends without hesitation."

"I found this shop for the first time from a webpage. I tried to contact them by email and gave my desired PC parts information. Then we discussed it many times until I met my final PC parts. This shop is 100% trustworthy. Moreover, they carefully packed and provided products' information within the box. My experience with this shop was satisfactory and well appreciated for building this PC."

"I could not have made a better choice in who to go with to build my PC. The team are fast and extremely professional and answered every single question I had and even offered extra information about things I didn't even think about regarding the build. My pc got here safely and came with everything I needed to get going day one. I absolutely love my build and gaming has never felt more smooth and exciting. The team are definitely my number 1 place to go for all my pc needs and should be yours too."

"Amazing build by the team! So responsive and attentive to all my requests and questions. The entire process from reaching out to them to receiving the PC was about 9 days. I felt really comfortable and totally trusted them through the process. Thoroughly professional and highly recommend them!"

"PCBJ's team helped me get my dream build together! Had great communication both before and after my purchase!"

PC Repair Reviews

"I just wanted to let you know that the PC arrived about 30 minutes ago and we’ve already been able to boot it up successfully.
I wanted to say a massive thank you for all your help as there is a little boy here who is incredibly excited by the fact that his PC is working again!
I will certainly recommend your company to anybody who’s looking for a new PC.
Once again thank you so much."